Remote Disability Claims CSR: Intake & Scheduling

Dane Street; Washington (District of Columbia); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Paid time off

Remote workspace stipend

Job summary

Dane Street is hiring a Customer Service Representative to intake new cases, draft them in the Dane Street system, and coordinate with physicians for case reviews. You will monitor deadlines, ensure proper documentation is provided, and maintain proactive client communication to ensure smooth case progression.

The role emphasizes strong written and verbal communication, attention to detail, and the ability to manage multiple cases in a fast-paced environment.

Qualifications

• Associate’s degree preferred with healthcare or insurance exposure.
• Experience in handling intake, drafting, and case processing is valuable.
• Strong communication and documentation skills required.

Responsibilities

• Handle receipt of new cases and intake information into Dane Street system.
• Draft cases and verify information; ensure missing data is obtained.
• Sort and organize medical documents as requested by clients.
• Monitor cases to meet deadlines and track progress.
• Assign/schedule cases to physicians based on guidelines and availability.
• Communicate with clients regularly about case status and required documents.

Skills

Good communication

Critical thinking

Time management

Computer literacy

Typing skills

Education

Associate's degree preferred

Tools

AccessDS

Job description

Dane Street is hiring a Customer Service Representative to intake new cases, draft them in the Dane Street system, and coordinate with physicians for case reviews. You will monitor deadlines, ensure proper documentation is provided, and maintain proactive client communication to ensure smooth case progression.

The role emphasizes strong written and verbal communication, attention to detail, and the ability to manage multiple cases in a fast-paced environment.