Remote Director, SaaS Account Growth & Renewal

Funnel Leasing, Inc.; United States; A distancia; USD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Benefits from Day 1

Remote/Hybrid Opportunities

Discretionary Time Off

14 paid holidays

Remote work stipend

Employee recognition program

Employee-led Groups

Descripción de la vacante

Funnel Leasing, Inc. is hiring a Director of Account Management in the United States to act as a strategic partner for a portfolio of multifamily customers.

You will own the end-to-end relationship—from onboarding through expansion and renewal—driving ARR growth and ensuring customers achieve their business objectives. You will collaborate with Technical Success, Implementation, and Support teams, lead quarterly business reviews with executives, and develop account plans that align customer

Formación

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Minimum of 2-4 years of Account Management, customer success, or expansion-focused sales experience in SaaS/tech.
• Proven track record of driving account expansion and renewals with ARR growth.
• Strong ability to build relationships with C-suite and operational stakeholders.
• Excellent communication and presentation skills; able to lead executive meetings and QBRs.
• Proficiency with CRM systems (Salesforce preferred), sales analytics, and business intelligence tools.

Responsabilidades

• Own the complete account relationship for an assigned portfolio of 15-25 existing multifamily customers from implementation through renewal and expansion.
• Establish and execute comprehensive account plans identifying business drivers, expansion opportunities, threats, and renewal risks.
• Lead quarterly business reviews (QBRs) with customer executives and stakeholders; present outcomes, usage analytics, ROI, and recommendations.
• Coordinate with Technical Success Manager on deep-dives, product demos, timelines, and best practices; support expansion initiatives.
• Identify and develop expansion pipeline through discovery, pain-point analysis, and upsell/cross-sell opportunities.
• Manage renewal cycles with forecast accuracy, contract negotiation, risk mitigation, and executive engagement to drive retention and expansion commitments.
• Build relationships with stakeholders at all levels—from operations to C-suite—as a trusted advisor for account strategy.
• Monitor health metrics, product adoption, support tickets, and satisfaction to identify at-risk accounts and champion retention/expansion.
• Provide customer feedback and market intelligence to Product/Marketing/Leadership for roadmap planning.
• Maintain accurate Salesforce data including plans, opportunities, and stakeholder maps; ensure pipeline discipline.
• Collaborate with Implementation and Support to ensure onboarding value and resolution of issues impacting renewal/expansion.
• Represent Funnel Leasing at customer advisory boards and industry events to gather competitive intelligence.
• Create a culture of continuous improvement and collaboration within team and across the company.

Conocimientos

Account management

Customer success

Sales analytics

Executive communication

CRM proficiency

Educación

Bachelor's degree in Business Administration/Communications/Marketing or related field

Herramientas

Salesforce

BI tools

Descripción del empleo

Funnel Leasing, Inc. is hiring a Director of Account Management in the United States to act as a strategic partner for a portfolio of multifamily customers.

You will own the end-to-end relationship—from onboarding through expansion and renewal—driving ARR growth and ensuring customers achieve their business objectives. You will collaborate with Technical Success, Implementation, and Support teams, lead quarterly business reviews with executives, and develop account plans that align customer