Remote Director, Provider Network Success

Redox; United States; Remote; USD 185,000 - 205,000; Full time

Benefits offered by this job

100% remote first culture (US)

Unlimited Flexible Time Off

Medical/Dental/Vision Benefits

401k match 50% for up to 8%

Stock Options

MacBook provided

Job summary

Redox is seeking a Customer Success Director for Provider Networks to design and own a relationship function within the U.S. remote team. You will start with top 25 health systems and Epic-based customers, building trust with hospital IT and integration teams while driving referenceability and direct commercial engagement over time.

You will operate with high ownership, shape outreach cadences, and partner with CS, Sales, and Product to increase network stickiness and value for Redox customers.

Qualifications

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech or health data.
• Direct engagement with hospital IT and integration teams is required.
• Ability to operate with high ambiguity and build a function from the ground up.
• Strong knowledge of health data exchange and HIPAA considerations.
• Track record of building trust with technical and operational stakeholders.

Responsibilities

• Own and maintain relationships with initial provider systems patch (top 25 health systems).
• Serve as primary contact for hospital IT and integration teams managing Redox connections.
• Develop referenceability across your patch and accelerate introductions.
• Define outreach cadence and relationship-management processes for this function.
• Report on engagement, referenceability, and pipeline signals during the pilot.
• Collaborate with CS, Sales, and Product to boost network stickiness and outcomes.

Skills

Customer Success

Account Management

Provider Relations

Healthcare Interoperability

HIPAA Knowledge

Remote Collaboration

CRM Tools

Vitally

Salesforce

Zendesk

Gong

Zapier

Tools

Vitally

Salesforce

Zendesk

Gong

Zapier

Job description

Redox is seeking a Customer Success Director for Provider Networks to design and own a relationship function within the U.S. remote team. You will start with top 25 health systems and Epic-based customers, building trust with hospital IT and integration teams while driving referenceability and direct commercial engagement over time.

You will operate with high ownership, shape outreach cadences, and partner with CS, Sales, and Product to increase network stickiness and value for Redox customers.