Remote Director of Merchant Experience & Strategy

Ladders; United States; A distancia; USD 197.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Parental leave 16 weeks

Wellness benefits

Commuter benefits

Paid time off

Descripción de la vacante

Ladders is seeking a Director, Merchant Experience - Strategy & Operations to shape the strategy and operating model for merchant success in the Retail & Consumer Goods space. This role collaborates with product, operations, and marketing to turn insights into action while reducing friction for business partners.

Remote from the United States, the position blends strategic thinking with hands-on execution, analytics, and relationship building to deliver measurable improvements for the company

Formación

• Bachelor's degree or higher.
• 10+ years in consulting, strategy, operations, banking, or technology.
• Experience leading teams and cross-functional initiatives.
• Strong bias for action and ownership.
• Curiosity and drive for innovation.
• Problem-solving mindset with first principles approach.
• Analytical skills with SQL and Excel proficiency.
• Effective communicator across teams.

Responsabilidades

• Build strategy to enhance merchant success.
• Provide fast, seamless solutions to minimize operational friction.
• Drive data-driven decision-making for new initiatives.
• Collaborate cross-functionally with product, operations, and marketing teams.
• Lead execution of key initiatives to improve merchant experience.
• Analyze performance metrics to inform strategy and execution.
• Foster relationships to align teams and drive results.

Conocimientos

Strategic thinking

Cross-functional leadership

Analytical rigor

Data-driven decision making

Effective communication

Educación

Bachelor's degree or higher

Herramientas

SQL

Excel

Descripción del empleo

Ladders is seeking a Director, Merchant Experience - Strategy & Operations to shape the strategy and operating model for merchant success in the Retail & Consumer Goods space. This role collaborates with product, operations, and marketing to turn insights into action while reducing friction for business partners.

Remote from the United States, the position blends strategic thinking with hands-on execution, analytics, and relationship building to deliver measurable improvements for the company