Director, Merchant Experience - Strategy & Operations

Ladders; United States; Remote; USD 197,000 - 290,000; Full time

Benefits offered by this job

401(k) match

Parental leave 16 weeks

Wellness benefits

Commuter benefits

Paid time off

Job summary

Ladders is seeking a Director, Merchant Experience - Strategy & Operations to shape the strategy and operating model for merchant success in the Retail & Consumer Goods space. This role collaborates with product, operations, and marketing to turn insights into action while reducing friction for business partners.

Remote from the United States, the position blends strategic thinking with hands-on execution, analytics, and relationship building to deliver measurable improvements for the company

Qualifications

• Bachelor's degree or higher.
• 10+ years in consulting, strategy, operations, banking, or technology.
• Experience leading teams and cross-functional initiatives.
• Strong bias for action and ownership.
• Curiosity and drive for innovation.
• Problem-solving mindset with first principles approach.
• Analytical skills with SQL and Excel proficiency.
• Effective communicator across teams.

Responsibilities

• Build strategy to enhance merchant success.
• Provide fast, seamless solutions to minimize operational friction.
• Drive data-driven decision-making for new initiatives.
• Collaborate cross-functionally with product, operations, and marketing teams.
• Lead execution of key initiatives to improve merchant experience.
• Analyze performance metrics to inform strategy and execution.
• Foster relationships to align teams and drive results.

Skills

Strategic thinking

Cross-functional leadership

Analytical rigor

Data-driven decision making

Effective communication

Education

Bachelor's degree or higher

Tools

SQL

Excel

Job description

For our client, we are seeking a Director, Merchant Experience - Strategy & Operations to join the team of a leader in the Retail & Consumer Goods space.

This role will shape the strategy and operating model for merchant success, with a focus on reducing friction and improving the end-to-end experience for business partners. You will lead cross-functional initiatives that turn insight into action, partnering closely with product, operations, and marketing teams to drive measurable improvements. The position combines strategic thinking, analytical rigor, and hands-on execution to strengthen relationships and deliver better outcomes for the company and its merchants.

Location: Remote

Compensation: $197,200 – $290,000 annually

Responsibilities

• Build strategy to enhance merchant success
• Provide fast, seamless solutions to minimize operational friction
• Drive data-driven decision-making for new initiatives
• Collaborate cross-functionally with product, operations, and marketing teams
• Lead execution of key initiatives to improve merchant experience
• Analyze performance metrics to inform strategy and execution
• Foster relationships to align teams and drive results

Qualifications

• Bachelor's degree or higher
• 10+ years of experience in consulting, strategy, operations, banking, or technology
• Experience managing teams and leading cross-functional initiatives
• Strong bias for action and ownership
• Curiosity and a drive for innovation
• Problem-solving mindset with a focus on first principles
• Analytical skills with proficiency in SQL and Excel
• Effective communicator and relationship-builder across teams

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.