Remote Director of Commercial Lines Operations

Insurance Office of America

Charleston (SC)

On-site

USD 125,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Paid vacation and sick time

Career growth and progression

Community service commitment

Supportive teammates

Job summary

Insurance Office of America seeks a Director of Commercial Lines to lead national operations, standardize workflows, and drive efficiency across the P&C division. You will partner with regional leaders, support integration initiatives, and guide operating models.

Strong preference for CPCU/CIC and active P&C license with 5–7+ years in a large brokerage setting. The role is fully remote with potential hybrid onsite if required by business needs, and emphasizes strategic thinking, stakeholder

Qualifications

Active Property & Casualty License required
CPCU and/or CIC designation (or equivalent)
5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency
Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization
Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives
Experience conducting root cause analysis and implementing sustainable process improvements
Strong workforce planning, capacity modeling, and resource management experience
Experience supporting mergers, acquisitions, and operational integration initiatives
Applied EPIC experience strongly preferred
Excellent communication, stakeholder management, and change leadership skills
Proven ability to influence leaders and drive results in a highly matrixed organization
Strong analytical, strategic thinking, and problem-solving capabilities

Responsibilities

Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.
Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.
Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.
Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions.