Remote Director of Commercial Lines Operations

Insurance Office of America; Scranton (Lackawanna County); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick—top

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial P&C operations and agency workflows. The role partners with senior leaders to drive standardization, process improvement, and scalable performance across the brokerage.

Ideal candidate has 5–7+ years in commercial lines leadership within a large agency, active P&C license, and CPCU/CIC designation preferred. The position offers fully remote work with occasional on-site requirements and a competitive

Qualifications

• Active Property & Casualty License required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of Commercial Lines operational leadership within a large brokerage or agency.

Responsibilities

• Partner with leadership to develop and execute Commercial Lines initiatives.
• Identify operational challenges and implement scalable solutions.
• Establish standardized workflows and best practices.
• Lead process improvement to boost productivity and client outcomes.
• Support M&A integration and operational alignment.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Change leadership

Education

Property & Casualty License

CPCU/CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial P&C operations and agency workflows. The role partners with senior leaders to drive standardization, process improvement, and scalable performance across the brokerage.

Ideal candidate has 5–7+ years in commercial lines leadership within a large agency, active P&C license, and CPCU/CIC designation preferred. The position offers fully remote work with occasional on-site requirements and a competitive