Remote Director of Client Service Delivery

CNX; United States; Remote; USD 88,000 - 98,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

Mentorship programs

DailyPay enrollment

Job summary

Concentrix is seeking a Director Client Service Delivery to provide strategic leadership for global service delivery operations and client performance. This remote role focuses on operational excellence, financial outcomes, and scalable growth within a Fortune 500 setting.

You will drive continuous improvement across people, processes, technology, and governance, while maintaining strong client relationships and delivering exceptional customer experiences across geographies.

Qualifications

• 3+ years experience managing operational customer service teams.
• Willingness and ability to travel globally.
• Proven track record of meeting or exceeding KPIs, SLAs, and targets.
• Experience aligning Concentrix solutions with client objectives.

Responsibilities

• Strategically lead and develop a senior operational management team to improve performance with clear accountability measures.
• Own Profit and Loss or budget responsibilities.
• Foster a culture that achieves customer service goals and objectives.
• Maintain strong client relationships and open communication to understand client needs.

Skills

Strategic leadership

Client relationship management

Operational excellence

Budget and P&L oversight

Cross-functional collaboration

Communication & negotiation

Education

High School Diploma or GED

Job description

Concentrix is seeking a Director Client Service Delivery to provide strategic leadership for global service delivery operations and client performance. This remote role focuses on operational excellence, financial outcomes, and scalable growth within a Fortune 500 setting.

You will drive continuous improvement across people, processes, technology, and governance, while maintaining strong client relationships and delivering exceptional customer experiences across geographies.