Director of Service Delivery — Remote & Client Outcomes

Windval Technology Solutions LLC; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited vacation

Paid holidays

401(k) with employer match

Health / dental / vision insurance

Job summary

Windval Technology Solutions LLC seeks a Director of Service Delivery to own engagement health, scope, schedule, staffing, quality, and client relationships in a remote, full-time capacity.

You will work directly with delivery leads and client executives, shaping staffing models, governance cadences, risk mitigation, and post‑engagement reviews, while identifying expansion opportunities and contributing to proposals and SOWs.

Qualifications

• 10+ years in IT services, consulting, or managed services, with at least 3 years in a service delivery leadership role.

Responsibilities

• Be responsible for service quality and delivery of successful project outcomes across all Windval service engagements
• Own engagement health and take action when necessary to preserve / maintain / remedy it
• Run governance cadences — status reviews, steering committee updates, executive readouts — with material you produce yourself
• Provide a point of escalation for delivery issues across the Windval portfolio of projects, actively assess risk and take proactive steps to mitigate it
• Own utilization forecasts for the portfolio; flag variances before they show up in a month-end close
• Forecast staffing needs and partner with leadership on resource assignment, contractor sourcing, and bench management
• Establish and enforce delivery standards, documentation expectations, and handoff quality across engagements
• Perform ongoing risk monitoring and proactive risk mitigation
• Own escalations end to end — root cause, remediation plan, client communication, and prevention
• Conduct post‑engagement reviews and feed the findings back into how we scope and staff the next one
• Identify expansion opportunities inside existing accounts and partner with sales to shape them
• Contribute to proposals, SOWs, and estimates — particularly delivery approach, staffing models, and risk assumptions
• Build relationships with clients and partners to strengthen Windval partnerships
• Windval provides a competitive salary + commission + benefits compensation package commensurate with the candidate’s professional capability and experience. Windval is proud to invest in our people and provide benefits that include unlimited vacation policy and paid holidays, 401(k) with employer match, health / dental / vision insurance. Windval is a remote‑first organization and offers a flexible, work from home environment.

Skills

Leadership

Stakeholder management

Communication

Risk management

Ambiguity tolerance

Job description

Windval Technology Solutions LLC seeks a Director of Service Delivery to own engagement health, scope, schedule, staffing, quality, and client relationships in a remote, full-time capacity.

You will work directly with delivery leads and client executives, shaping staffing models, governance cadences, risk mitigation, and post‑engagement reviews, while identifying expansion opportunities and contributing to proposals and SOWs.