Remote Director, Client Success & Strategy

Accuity; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Accuity is seeking a Director, Client Success to shape strategy for key client accounts in a fully remote role. The position focuses on client satisfaction, retention, renewal, and growth, acting as a trusted advisor to client executives and coordinating across Accuity to meet commitments and objectives.

The role leads cross-functional teams, monitors client health metrics, and escalates risks when needed, while driving collaborations that deliver client value and expansion opportunities.

Qualifications

• Bachelor’s degree in business, Healthcare, or a related field.
• Master’s degree in business administration, Health Administration, or related discipline preferred.
• Minimum of 5 years of progressive experience in healthcare revenue cycle, client success, account management, healthcare consulting, or a closely related field that is non-clinical.

Responsibilities

• Develop and maintain a comprehensive strategy for assigned client accounts based on client priorities, business objectives, relationship dynamics, performance trends, and growth opportunities.
• Drive execution of the account strategy by establishing priorities, milestones, success criteria, and clear cross-functional accountabilities.
• Maintain a holistic view of account health, including client satisfaction, relationship strength, retention risk, renewal readiness, and expansion opportunities.
• Anticipate changes in client needs and priorities and adjust account strategies accordingly.
• Serve as the internal voice of the client while balancing client needs with Accuity's business objectives and capabilities.

Education

Bachelor's degree

Master’s degree

Job description

Accuity is seeking a Director, Client Success to shape strategy for key client accounts in a fully remote role. The position focuses on client satisfaction, retention, renewal, and growth, acting as a trusted advisor to client executives and coordinating across Accuity to meet commitments and objectives.

The role leads cross-functional teams, monitors client health metrics, and escalates risks when needed, while driving collaborations that deliver client value and expansion opportunities.