Remote Director, Enterprise Wellness Accounts

VI; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Vi seeks a Director of Account Management – Wellness to own enterprise wellness client relationships and delivery results. You will drive POC conversions, upsells, and renewals, leveraging deep product knowledge and consultative strategy to deliver measurable outcomes for health organizations.

You will partner with Client Performance, Product, and Solutions teams to surface insights, advocate for the right builds, and ensure long-term client success in a remote, multi-timezone environment.

Qualifications

• Demonstrates deep product knowledge and willingness to learn the platform end-to-end.
• Owns accountability for country-level and executive-facing client outcomes.
• Adopts a consultative approach with clients, tailoring recommendations to business needs.
• Understands commercial implications of renewals and expansions.
• Knows omni-channel marketing concepts and member acquisition dynamics.

Responsibilities

• Own & grow client relationships with VP/C-suite and operational teams.
• Master Vi’s platform across Acquire, Engage, Operate, Augment, Pulse.
• Translate platform capabilities into client value and measurable outcomes.
• Drive revenue growth through POCs, upsells, and cross-sells; contribute to strong NRR.
• Retain and expand accounts through proactive stewardship and risk management.
• Feed the product roadmap by surfacing patterns from accounts to product teams.
• Collaborate across Client Performance, Product, and Solutions teams.
• Tell the performance story to senior stakeholders with clear business impact.
• Lead and develop account teams and nurture talent.

Skills

Product depth & curiosity

Hands-on account ownership

Consultative mindset

Commercial awareness

Strategic marketing & omnichannel

Stakeholder engagement

Startup DNA

Problem-solving skills

Wellness industry knowledge

Job description

Vi seeks a Director of Account Management – Wellness to own enterprise wellness client relationships and delivery results. You will drive POC conversions, upsells, and renewals, leveraging deep product knowledge and consultative strategy to deliver measurable outcomes for health organizations.

You will partner with Client Performance, Product, and Solutions teams to surface insights, advocate for the right builds, and ensure long-term client success in a remote, multi-timezone environment.