Remote Director, Digital Client Success

National Debt Relief, LLC.; United States; Remote; USD 150,000 - 172,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays

Parental Leave (12 weeks)

Transit Benefits

Life Insurance (No-Cost)

Wellness Incentive Program

Job summary

National Debt Relief in the United States is seeking a Director of Client Success Digital Channels to lead the digital customer experience with a strong focus on strategy, people, and performance. You will drive engagement and growth across digital channels while building efficiencies and processes to support scale.

The role requires developing and executing a comprehensive digital strategy, owning the digital-innovation portfolio, and championing data-driven decision making.

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field preferred.
• 10 years of experience in digital strategy, customer experience, marketing, operations, or technology-enabled roles
• 8 years’ experience launching and implementing digital platforms
• 5 years’ experience leading contact center digital teams (chat and/or email)
• 4 years’ experience leading teams with direct reports.

Responsibilities

• Develop and execute a digital strategy and roadmap across channels.
• Own and monitor the digital-innovation project portfolio.
• Build and grow a digital-innovation ecosystem internally and externally.
• Identify new tools (AI, digital, CRM) to support our solutions.
• Qualify market trends and opportunities relevant to the business and customers.
• Lead cross-functional initiatives to transition analog processes to digital ones.

Skills

Digital leadership

Stakeholder influence

Digital strategy

Digital platforms

Leadership

Communication

Analytics

Adaptability

Education

Bachelor’s degree

Tools

CRM software

AI tools

Data analytics tools

Job description

National Debt Relief in the United States is seeking a Director of Client Success Digital Channels to lead the digital customer experience with a strong focus on strategy, people, and performance. You will drive engagement and growth across digital channels while building efficiencies and processes to support scale.

The role requires developing and executing a comprehensive digital strategy, owning the digital-innovation portfolio, and championing data-driven decision making.