Director, Digital Client Success & Channels

National Debt Relief; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

National Debt Relief is seeking a Senior Digital Leader to drive the development and execution of digital channel strategies that enhance customer experience. You will build and lead a team of digital specialists, partner with cross-functional teams, and measure ROI and KPIs to ensure impactful investments in digital projects.

The role emphasizes innovation, change management, and collaboration to create a digital ecosystem that supports business goals and customer outcomes across internal and

Qualifications

• Experience leading digital channel strategies to improve customer experience.
• Proven ability to lead and mentor a team of digital professionals.
• Strong track record in aligning digital initiatives with business goals and ROI.

Responsibilities

• Lead the development and execution of digital channel strategies to enhance customer experience.
• Drive innovation and serve as a change agent, building a digital ecosystem internally and externally.
• Build, mentor, and manage a team of digital specialists, setting clear goals and performance metrics.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Identify and evaluate new tools and partnerships to strengthen digital capabilities.
• Monitor KPIs and measure ROI to ensure effective investment in digital projects.
• Work with cross-functional partners and senior leaders to align digital initiatives with business goals.
• Establish best practices and ensure knowledge sharing across the organization.

Skills

Digital strategy

Team leadership

Stakeholder management

Change management

Job description

National Debt Relief is seeking a Senior Digital Leader to drive the development and execution of digital channel strategies that enhance customer experience. You will build and lead a team of digital specialists, partner with cross-functional teams, and measure ROI and KPIs to ensure impactful investments in digital projects.

The role emphasizes innovation, change management, and collaboration to create a digital ecosystem that supports business goals and customer outcomes across internal and