Director of Client Success Digital Channels (Fully Remote)

National Debt Relief; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

National Debt Relief is seeking a Senior Digital Leader to drive the development and execution of digital channel strategies that enhance customer experience. You will build and lead a team of digital specialists, partner with cross-functional teams, and measure ROI and KPIs to ensure impactful investments in digital projects.

The role emphasizes innovation, change management, and collaboration to create a digital ecosystem that supports business goals and customer outcomes across internal and

Qualifications

• Experience leading digital channel strategies to improve customer experience.
• Proven ability to lead and mentor a team of digital professionals.
• Strong track record in aligning digital initiatives with business goals and ROI.

Responsibilities

• Lead the development and execution of digital channel strategies to enhance customer experience.
• Drive innovation and serve as a change agent, building a digital ecosystem internally and externally.
• Build, mentor, and manage a team of digital specialists, setting clear goals and performance metrics.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Identify and evaluate new tools and partnerships to strengthen digital capabilities.
• Monitor KPIs and measure ROI to ensure effective investment in digital projects.
• Work with cross-functional partners and senior leaders to align digital initiatives with business goals.
• Establish best practices and ensure knowledge sharing across the organization.

Skills

Digital strategy

Team leadership

Stakeholder management

Change management

Job description

• Lead the development and execution of digital channel strategies to enhance customer experience.
• Drive innovation and serve as a change agent, building a digital ecosystem internally and externally.
• Build, mentor, and manage a team of digital specialists, setting clear goals and performance metrics.
• Foster a culture of innovation, collaboration, and continuous improvement.

Strategic Initiatives:

• Identify and evaluate new tools and partnerships to strengthen digital capabilities.
• Monitor KPIs and measure ROI to ensure effective investment in digital projects.

Stakeholder Collaboration:

• Work with cross-functional partners and senior leaders to align digital initiatives with business goals.
• Establish best practices and ensure knowledge sharing across the organization.

National Debt Relief

National Debt Relief helps consumers overcome debt through settlement and financial education. With over 450,000 clients served and $10 billion in debt settled, they are a leading, A+ rated company focused on employee growth and a supportive culture.