Remote Director, Customer Success Onboarding

Foley; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking a Director of Customer Success Onboarding to lead the onboarding function for all customers, from SMB to Enterprise. You will own end-to-end onboarding, manage a team, and partner with Sales, CS Management, and Operations to drive go-live and a smooth transition to ongoing success.

You will build scalable processes, playbooks, and tooling, while coaching staff, tracking KPIs, and elevating best practices across segments.

Qualifications

• Requires 7+ years in Customer Success, Onboarding, or Implementation in a technology company.
• Experience leading onboarding across SMB to Enterprise.
• Strong cross-functional collaboration with Sales, Ops, and CS leadership.
• Proven ability to scale onboarding processes, playbooks, or methodologies.
• Excellent organizational and prioritization skills across multiple workstreams.
• Strong communication and relationship-building with customers.
• Experience leveraging AI in daily workflows.

Responsibilities

• Lead and develop a team of onboarding specialists and managers across SMB, Mid-Market, and Enterprise segments.
• Define strategy and standards for onboarding across all customer sizes.
• Coordinate with Sales on deal scope and handover for accurate onboarding.
• Collaborate with Operations on services and implementation work.
• Ensure smooth transition from onboarding to ongoing account management.
• Own onboarding processes, playbooks, and scalable tooling.
• Hire, coach, and assess onboarding staff performance and growth.
• Track onboarding KPIs and report risks to CS leadership.
• Serve as escalation point for complex onboarding issues.

Skills

Team leadership

Onboarding

Cross-functional collaboration

Process improvement

Metrics tracking

Communication

AI in daily work

Tools

Salesforce

Planhat

Job description

Foley is seeking a Director of Customer Success Onboarding to lead the onboarding function for all customers, from SMB to Enterprise. You will own end-to-end onboarding, manage a team, and partner with Sales, CS Management, and Operations to drive go-live and a smooth transition to ongoing success.

You will build scalable processes, playbooks, and tooling, while coaching staff, tracking KPIs, and elevating best practices across segments.