Senior Director, Customer Enablement & Onboarding

Midwest Startups; Lehi (UT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Healthcare plans

401(k) plan

HSA

Parental Leave

Unlimited time off

Paid holidays

Wellness reimbursement

Job summary

Opiniion is seeking a Director of Customer Enablement to lead onboarding, training, support, and review operations from a scalable platform-driven perspective. You will build and scale the organization, set ownership across cross-functional workflows, and drive performance through data-driven processes.

You will partner with Sales, Product, Marketing, and Engineering to deliver an exceptional customer experience and ensure offshore/on-site coverage aligns with company growth and customer needs.

Qualifications

• 5+ years of leadership across customer enablement, onboarding, training, support or related service operations.
• Experience scaling customer-facing teams through growth, with hiring and manager development.
• Experience leading across multiple connected customer-facing functions.
• Establish operational rigor with SOPs, QA programs, SLAs and escalation frameworks.

Responsibilities

• Lead onboarding, training, support and review operations; own end-to-end onboarding experience.
• Build and mentor a growing team across onboarding, training, support and review.
• Define org structure for scale; hire for the function and implement scorecards.
• Own capacity planning and workforce modeling; drive process improvements across handoffs.
• Develop enablement strategy aligned with growth goals; establish KPIs and leadership dashboards.
• Partner with Sales, Customer Success, Product, Marketing, and Engineering to improve the full customer experience.

Skills

Leadership

Cross-functional leadership

Data-driven decisions

Communication

Education

Bachelor’s degree or equivalent

Tools

HubSpot

ClickUp

Slack

LMS tools

Job description

Opiniion is seeking a Director of Customer Enablement to lead onboarding, training, support, and review operations from a scalable platform-driven perspective. You will build and scale the organization, set ownership across cross-functional workflows, and drive performance through data-driven processes.

You will partner with Sales, Product, Marketing, and Engineering to deliver an exceptional customer experience and ensure offshore/on-site coverage aligns with company growth and customer needs.