Remote Director, Commercial Lines Operations

Insurance Office of America; Trussville (AL); On-site; USD 125,000 - 150,000; Full time

Job summary

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, partnering with leadership to standardize workflows and drive efficiency across the organization. Requires active P&C license and 5–7+ years in a large broker/agency environment, with CPCU/CIC strongly preferred.

Role focuses on strategy, M&A integration support, and transformation initiatives, leveraging EPIC expertise and robust stakeholder collaboration to enhance client outcomes and shareholder value.

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.

Responsibilities

• Commercial Lines Strategy: Develop and execute initiatives to strengthen operations and performance.
• Operational Excellence: Identify challenges and implement scalable solutions to improve efficiency and client outcomes.
• Workflow Standardization: Establish standardized workflows and best practices across the organization.
• Process Optimization: Lead initiatives to boost productivity and reduce variation.
• Root Cause Analysis: Evaluate issues and implement corrective actions.
• Workforce Planning: Analyze staffing and capacity to support growth.
• Managed Services Alignment: Align resources with organizational goals.
• Technical Expertise: Serve as national Commercial P&C SME for operations and systems.
• M&A Integration Support: Assist in integration planning and workflow alignment.
• Stakeholder Collaboration: Build partnerships with producers, operations, and leadership.
• Systems & Technology Optimization: Improve EPIC usage and reporting tools.
• Performance Analysis: Use metrics and BI to identify improvements.
• Change Leadership: Drive adoption of new processes and practices.
• Professional Development: Maintain ongoing leadership expertise.
• Champion IOA Values: Demonstrate integrity and professionalism.

Skills

Commercial lines leadership

Workflow optimization

Root cause analysis

Change management

Stakeholder management

Strategic thinking

Communication

EPIC knowledge

Tools

EPIC

Job description

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, partnering with leadership to standardize workflows and drive efficiency across the organization. Requires active P&C license and 5–7+ years in a large broker/agency environment, with CPCU/CIC strongly preferred.

Role focuses on strategy, M&A integration support, and transformation initiatives, leveraging EPIC expertise and robust stakeholder collaboration to enhance client outcomes and shareholder value.