Remote Director, Chapter Advancement & Performance

Make-A-Wish America; Phoenix (AZ); Hybrid; USD 115,000 - 144,000; Full time

Benefits offered by this job

Health Savings Account and Flexible Sp

Health Reimbursement Account fullyfund

Short Term Disability

Long Term Disability

Life Insurance

401(k) with 5% match

Equipment provided: laptop, monitor, &

Job summary

Make-A-Wish America seeks a Director, Chapter Relationship Leader (CRL) to advise chapters and strengthen ties with the National Office. The role focuses on improving chapter performance, driving operational efficiency, and increasing financial growth through strategic collaboration with chapter CEOs and boards.

The CRL will lead cross‑initiative collaboration, share best practices, and ensure resources align with annual goals.

Qualifications

• Bachelor’s degree in nonprofit management, business, or related field preferred
• 10+ years of total years of experience. 7+ years of experience in a federated non‑profit organization/environment required. Make‑A‑Wish Chapter leadership experience preferred.
• Proven experience in nonprofit performance management and/or strategic consulting
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word, Excel, and Power BI
• Effective communication and interpersonal skills
• Strong financial acumen with project management and organizational abilities
• Knowledge of nonprofit industry best practices and trends
• Demonstrated high level understanding of chapter operations and issues chapter staff and board face daily.
• Ability to thrive in a dynamic, fast‑paced remote environment.
• Travel to chapters, staff meetings, and conferences required, 20-25%.

Responsibilities

• Conduct Comprehensive Assessments: Perform thorough assessments of chapters to identify key areas of improvement and formulate actionable recommendations.
• Develop Improvement Strategies: Collaborate with cross‑functional teams to design and implement tailored strategies to address identified challenges and opportunities for improvement.
• Financial Analysis: Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and areas for financial optimization.
• Operational Efficiency: Streamline and support the optimization of operational processes within chapters to enhance efficiency, reduce costs, and improve overall performance.
• Performance Metrics Monitoring: Monitor key performance indicators (KPIs) to track progress and measure the success of improvement initiatives.
• Stakeholder Engagement: Work closely with chapter leadership, department heads, and key stakeholders to ensure alignment with improvement objectives and foster a collaborative approach to change.
• Implementation of Best Practices: Introduce industry best practices and benchmarks to drive and support continuous improvement in overall chapter operations.
• Team Collaboration: Collaborate with internal teams, including finance, operations, development, and mission to ensure seamless execution of improvement initiatives.
• Training and Development: Along with chapter leadership, identify skill gaps within teams and develop training to enhance the capabilities of personnel.
• Risk Management: Assess potential risks associated with improvement initiatives and develop contingency plans to mitigate any adverse effects. Being a critical liaison between the National Office and chapters in communicating opportunities, concerns/learnings and positioning themselves as a facilitator/enabler of building understanding and driving to solutions.

Skills

Communication skills

Interpersonal skills

Financial acumen

Project management

Strategic thinking

Education

Bachelor’s degree in nonprofit management or related field

Tools

Power BI

Excel

Word

Job description

Make-A-Wish America seeks a Director, Chapter Relationship Leader (CRL) to advise chapters and strengthen ties with the National Office. The role focuses on improving chapter performance, driving operational efficiency, and increasing financial growth through strategic collaboration with chapter CEOs and boards.

The CRL will lead cross‑initiative collaboration, share best practices, and ensure resources align with annual goals.