Remote Digital Support Specialist (Banking Onboarding)

Cortes 23; Jacksonville (FL); Hybrid; USD 26,139 - 37,229; Full time

Benefits offered by this job

401(k) plan

Health, Dental, and Vision Insurance

Annual Cash Bonus and Equity Options

Flexible work schedules

Job summary

Cortes 23 is seeking a Digital Support Specialist to provide support for our Launch clients remotely. You will monitor customer applications, field incoming calls, and ensure excellent customer service and problem resolution.

The ideal candidate has an Associate's Degree, 2+ years in the financial industry, and strong communication skills. This position offers $23/hour, with additional benefits including health insurance, a 401(k) plan, and flexible work schedules.

Qualifications

• 2+ years of relevant experience in the financial industry.
• Expert communication and documentation skills.
• Ability to prioritize work to meet deadlines.

Responsibilities

• Answer inbound calls and manage communication for new digital bank customers.
• Troubleshoot and resolve client tickets and inquiries.
• Monitor Digital Bank applications and adhere to regulations.

Skills

Call Center experience

Customer service

Technical training skills

Analytical skills

Detail oriented

Communication skills

Education

Associate's Degree or equivalent experience

Tools

Diagnostic utilities

Computer hardware and software systems

Job description

Cortes 23 is seeking a Digital Support Specialist to provide support for our Launch clients remotely. You will monitor customer applications, field incoming calls, and ensure excellent customer service and problem resolution.

The ideal candidate has an Associate's Degree, 2+ years in the financial industry, and strong communication skills. This position offers $23/hour, with additional benefits including health insurance, a 401(k) plan, and flexible work schedules.