Remote Digital Success Manager – Scaled EdTech Programs

Securly; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

Winter Shutdown

Paid Parental Leave

Health Coverage

401(k) Match

Professional Development

Job summary

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts with scalable, digital-first engagement, driving adoption, retention, and expansion across Securly products.

In this remote role, you will collaborate with CS Ops, Support, Implementation, and GTM teams to surface risks, improve journeys, and scale outcomes without high-touch engagement.

Qualifications

• Experience with digital, scaled customer success programs.
• Ability to work with analytics and telemetry data.
• Proven success in SaaS or EdTech environments; K–12 preferred.
• Strong collaboration with cross-functional teams.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
• Manage a high-volume portfolio using one-to-many engagement strategies.
• Monitor telemetry and health scores to identify risks and opportunities.
• Trigger and manage automated journeys based on customer behavior.
• Collaborate with Account Managers to route expansion opportunities.

Skills

Digital Customer Success

One-to-many Engagement

Cross-functional Partnering

Data Quality

CRM Platforms

Tools

Vitally

Salesforce

Gainsight

Outreach

Job description

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts with scalable, digital-first engagement, driving adoption, retention, and expansion across Securly products.

In this remote role, you will collaborate with CS Ops, Support, Implementation, and GTM teams to surface risks, improve journeys, and scale outcomes without high-touch engagement.