Remote Digital Customer Success Manager - Scaled EdTech

securly13; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts through scalable, digital-first engagement. This remote role emphasizes one-to-many lifecycle programs to drive adoption, retention, and expansion across Securly products.

You will collaborate with CS Ops, Support, Implementation, and GTM to surface risks and continuously improve digital journeys using automated triggers and cohort-based strategies.

Qualifications

• Experience with digital customer success programs in SaaS or EdTech environments.
• Ability to manage high-volume, one-to-many engagement strategies.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
• Monitor telemetry and health scores to identify risks and opportunities.
• Trigger automated journeys and targeted outreach based on customer behavior.
• Support inquiries using structured playbooks and escalate when appropriate.
• Collaborate with Account Managers to route expansion opportunities with actionable context.
• Maintain accurate data in Vitally and Salesforce for reporting.

Job description

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts through scalable, digital-first engagement. This remote role emphasizes one-to-many lifecycle programs to drive adoption, retention, and expansion across Securly products.

You will collaborate with CS Ops, Support, Implementation, and GTM to surface risks and continuously improve digital journeys using automated triggers and cohort-based strategies.