Remote Digital Customer Success Manager: Scaled Cohorts

Securly; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Winter shutdown

Paid parental leave

Comprehensive health coverage

401(k) match

Professional development support

Job summary

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts through scalable, digital-first engagement. This remote role focuses on adoption, retention, and expansion across Securly products, using automated journeys and cohort-based strategies to support customers at scale.

You will partner with CS Ops, Support, Implementation, and GTM teams to surface risks, identify patterns, and continuously improve digital programs, all while delivering value to

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
• Manage a high-volume portfolio using one-to-many engagement strategies.
• Monitor telemetry, engagement signals, and health scores to identify risks and opportunities.
• Trigger and manage automated journeys and targeted outreach based on customer behavior.
• Collaborate with Account Managers to route expansion opportunities with actionable context.
• Maintain accurate and structured data in Vitally and Salesforce to support execution and reporting.
• Identify patterns across cohorts and contribute to improvements in playbooks and automation.

Job description

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts through scalable, digital-first engagement. This remote role focuses on adoption, retention, and expansion across Securly products, using automated journeys and cohort-based strategies to support customers at scale.

You will partner with CS Ops, Support, Implementation, and GTM teams to surface risks, identify patterns, and continuously improve digital programs, all while delivering value to