Remote Digital Customer Success Manager — Cohort & Adoption

Securly; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Winter shutdown

Paid parental leave

Health coverage

401(k) match

Professional development

Job summary

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts through scalable, digital-first engagement. You will drive adoption, retention, and expansion using automated journeys and cohort-based strategies in a 100% remote setting.

You'll collaborate with Customer Success Ops, Support, Implementation, and GTM teams to surface patterns, mitigate risks, and continuously improve digital programs, while leveraging CRM and Vitally/Salesforce data for fuel

Qualifications

• Experience in digital or scaled customer success programs for adoption, retention, or engagement.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
• Manage a high-volume portfolio using one-to-many engagement strategies.
• Monitor telemetry, engagement signals, and health scores to identify risks and opportunities.
• Trigger and manage automated journeys and targeted outreach based on customer behavior.
• Support customer inquiries using structured playbooks and escalate when appropriate.
• Collaborate with Account Managers to route expansion opportunities with actionable context.
• Partner with CS Ops, Product, and GTM teams to refine digital journeys and improve program performance.
• Maintain accurate data in CRM and CS platforms to support execution and reporting.

Job description

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts through scalable, digital-first engagement. You will drive adoption, retention, and expansion using automated journeys and cohort-based strategies in a 100% remote setting.

You'll collaborate with Customer Success Ops, Support, Implementation, and GTM teams to surface patterns, mitigate risks, and continuously improve digital programs, while leveraging CRM and Vitally/Salesforce data for fuel