Remote Digital Customer Success Manager - Education Lifecycle Programs

Securly; Orlando (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts, driving adoption and retention through scalable, digital-first engagement.

The role centers on one-to-many lifecycle programs, automated journeys, and cohort-based strategies, collaborating with CS Ops, Support, Implementation, and GTM teams to maximize educator value and program outcomes at scale.

Qualifications

• Experience delivering scalable, digital-first customer success programs.
• Proven ability to manage large district portfolios at scale.
• Strong collaboration with CS Ops, Support, Implementation, and GTM teams.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption and renewal.
• Monitor telemetry and health signals to identify risks and opportunities.
• Coordinate with Account Managers to route expansion with context.
• Maintain data quality in CRM and CS platforms.

Skills

Digital customer success

Program management

Cross-functional collaboration

Data-driven decisions

Education

Experience in K-12 EdTech or SaaS

Tools

Vitally

Salesforce

DealHub

GovSpend AI Gems

Outreach

Learn by Securly

Job description

Securly is seeking a Digital Customer Success Manager to oversee a large portfolio of school districts, driving adoption and retention through scalable, digital-first engagement.

The role centers on one-to-many lifecycle programs, automated journeys, and cohort-based strategies, collaborating with CS Ops, Support, Implementation, and GTM teams to maximize educator value and program outcomes at scale.