Remote Digital CS Manager — EdTech (One-to-Many)

Securly; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Winter shutdown

Paid parental leave

Comprehensive health coverage

401(k) match

Professional development support

Job summary

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts via scalable, digital-first engagement. You’ll drive adoption, retention, and expansion with automated journeys and cohort-based strategies, collaborating with CS Ops, Support, Implementation, and GTM teams to improve outcomes at scale.

You’ll work 100% remotely, partnering with Education stakeholders to translate product value into measurable results, while maintaining data quality in CRM and

Qualifications

• Experience building or managing digital customer success programs in education technology or SaaS.
• Ability to run one-to-many lifecycle campaigns and measure outcomes.
• Familiarity with CRM data, health scores, and renewal processes.

Responsibilities

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
• Manage a high-volume portfolio using one-to-many engagement strategies.
• Monitor telemetry, engagement signals, and health scores to identify risks and opportunities.
• Trigger and manage automated journeys and targeted outreach based on customer behavior.
• Support customer inquiries using structured playbooks and elevate when appropriate.

Skills

High-volume CS

One-to-many campaigns

CRM analytics

Educator/administration insight

Tools

Vitally

Salesforce

Gainsight

Job description

Securly is seeking a Digital Customer Success Manager to manage a large portfolio of school districts via scalable, digital-first engagement. You’ll drive adoption, retention, and expansion with automated journeys and cohort-based strategies, collaborating with CS Ops, Support, Implementation, and GTM teams to improve outcomes at scale.

You’ll work 100% remotely, partnering with Education stakeholders to translate product value into measurable results, while maintaining data quality in CRM and