Remote Digital Sales & Expansion Specialist

Twilio Inc.; Oregon; Hybrid; USD 49,000 - 68,000; Full time

Job summary

Twilio Inc. is hiring a Digital Sales Representative – Expansion to lead relationships within our Self Service and Communications platform customers who use our messaging, voice and email services.

You will drive net new activations, transactional and solution selling, and close deals within our Self Service base. You will manage and expand a book of business, protect revenue, and drive upsell/cross-sells while delivering strong revenue and gross profit results.

Qualifications

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaaS company, with a record of top performance.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results
• Excellent verbal and written communication skills.

Responsibilities

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Work closely with marketing teams to align on messaging and campaigns.

Skills

Closing experience

SaaS/CPaaS

Forecasting

Stakeholder mgmt

Data-driven sales

Revenue growth

Communication

Job description

Twilio Inc. is hiring a Digital Sales Representative – Expansion to lead relationships within our Self Service and Communications platform customers who use our messaging, voice and email services.

You will drive net new activations, transactional and solution selling, and close deals within our Self Service base. You will manage and expand a book of business, protect revenue, and drive upsell/cross-sells while delivering strong revenue and gross profit results.