Remote Digital Orthodontic Solutions Specialist

Envista Holdings Corporation; Denver (CO); On-site; USD 73,000 - 95,000; Full time

Job summary

Envista Holdings Corporation seeks a Digital Solutions Specialist to accelerate adoption of Ormco's digital orthodontic products. You will train clinicians, plan implementations, and support initial case submissions across assigned geographies.

You will partner with sales, clinical education, and support teams, translating complex workflows into practical protocols, and ensuring customers are activated and consistently utilizing Ormco solutions.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
• Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.
• Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
• Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.
• Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.
• Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical, and repeatable practice workflows.
• Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through initial product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization, as appropriate to the product and established role boundaries.
• Monitor customer progress against implementation milestones and proactively address delays or barriers.
• Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use.
• Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support.
• Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner.
• Serve as a regional subject‑matter resource for Ormco's digital orthodontic products and associated practice workflows.
• Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization.
• Provide timely first‑line product and workflow guidance within the established scope of the role.
• Coordinate escalation of technical, clinical, quality, or customer‑service issues to the appropriate internal function.
• Track open customer issues and facilitate follow‑through until ownership and next steps are clear.

Education

Bachelor's degree or equivalent combination of education and relevant professional experience

Job description

Envista Holdings Corporation seeks a Digital Solutions Specialist to accelerate adoption of Ormco's digital orthodontic products. You will train clinicians, plan implementations, and support initial case submissions across assigned geographies.

You will partner with sales, clinical education, and support teams, translating complex workflows into practical protocols, and ensuring customers are activated and consistently utilizing Ormco solutions.