Field Digital Solutions Specialist — Orthodontics

Envista Holdings Corporation; Tampa (FL); Vor Ort; USD 73.000 - 95.000; Vollzeit

Zusammenfassung

Envista Holdings Corporation seeks a Digital Solutions Specialist to accelerate adoption of Ormco digital orthodontic products. You will work with doctors, practice teams, and internal stakeholders to move customers from commitment to activated, consistently utilizing practices.

The role focuses on readiness assessment, implementation planning, training, and early adoption support, ensuring a smooth transition to ongoing support while maintaining high customer satisfaction.

Qualifikationen

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Ability to travel frequently throughout an assigned geography.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.

Aufgaben

• Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution.
• Develop a customer-specific implementation plan with milestones, responsibilities, training requirements, target dates and success measures.
• Deliver in-depth field-based training for Ormco's digital orthodontic portfolio to clinicians and staff.
• Guide customers through initial product setup, readiness for first use, and early product utilization.
• Coordinate escalation of technical, clinical, quality, or customer-service issues to appropriate internal functions.
• Gather structured customer feedback and communicate insights to Marketing, Product Management and Clinical Education.
• Document implementation plans and activities in the CRM and manage the field schedule across geography.

Kenntnisse

Facilitation

Customer focus

Project management

Travel readiness

Communication

Ausbildung

Bachelor's degree or equivalent

Tools

CRM systems

MS Office

CRM / Customer-management

Jobbeschreibung

Envista Holdings Corporation seeks a Digital Solutions Specialist to accelerate adoption of Ormco digital orthodontic products. You will work with doctors, practice teams, and internal stakeholders to move customers from commitment to activated, consistently utilizing practices.

The role focuses on readiness assessment, implementation planning, training, and early adoption support, ensuring a smooth transition to ongoing support while maintaining high customer satisfaction.