Digital Orthodontic Solutions Specialist - Remote Training

Envista Holdings Corporation; Austin (TX); On-site; USD 73,000 - 95,000; Full time

Job summary

Envista Holdings Corporation's Ormco division seeks a Digital Solutions Specialist to accelerate adoption of digital orthodontic products and workflows. This field-based role partners with clinicians and internal teams to move customers from commitment to activated, confident usage across workflows and product lines.

You will deliver hands-on training, readiness assessments, and initial case support, tailoring sessions to diverse practice environments while maintaining program standards and

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
• Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.
• Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
• Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.
• Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.
• Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical, and repeatable practice workflows.
• Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through initial product setup, workflow preparation, and readiness for first use.
• Support initial case submissions, approvals, and early product utilization, as appropriate to the product and established role boundaries.
• Monitor customer progress against implementation milestones and proactively address delays or barriers.
• Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use.
• Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support.
• Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner.
• Serve as a regional subject-matter resource for Ormco's digital orthodontic products and associated practice workflows.
• Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization.
• Provide timely first-line product and workflow guidance within the established scope of the role.
• Coordinate escalation of technical, clinical, quality, or customer-service issues to the appropriate internal function.
• Track open customer issues and facilitate follow-through until ownership and next steps are clear.
• Review and report customer complaints through established company and quality-reporting processes.
• Partner with Ormco Field Representatives to align implementation activity with the customer's broader account plan while preserving the Field Representative's commercial ownership of the account.
• Maintain regular communication with Sales regarding implementation status, customer risks, milestone progress, and activation outcomes.
• Collaborate with Clinical Education to ensure field training is clinically accurate, consistent, appropriately approved, and aligned with established curriculum.
• Partner with Clinical Success to support a smooth transition from initial activation to sustained utilization.
• Work with Customer Support and Technical Support to resolve product, system, and workflow issues requiring specialized assistance.
• Provide training and implementation guidance to internal Ormco teams to build broader understanding of product workflows and customer adoption needs.
• Gather structured customer feedback regarding product experience, implementation challenges, training effectiveness, and workflow needs.
• Communicate relevant field insights, product feedback, enhancement opportunities, and emerging trends to Marketing, Product Management, Clinical Education, and other appropriate stakeholders.
• Identify common implementation barriers and recommend improvements to onboarding processes, training materials, workflow guidance, and internal handoffs.
• Remain current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices.
• Document implementation plans, customer activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system.
• Maintain an organized field schedule and manage customer activity across an assigned geography.
• Prepare periodic implementation, activity, expense, and status reports as required.
• Manage travel and assigned resources in accordance with company policies and budget expectations.
• Comply with company policies related to customer interactions, product training, quality reporting, data privacy, travel, and expense management.

Skills

Training

Customer implementation

Orthodontics

Field-based work

Travel

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Envista Holdings Corporation's Ormco division seeks a Digital Solutions Specialist to accelerate adoption of digital orthodontic products and workflows. This field-based role partners with clinicians and internal teams to move customers from commitment to activated, confident usage across workflows and product lines.

You will deliver hands-on training, readiness assessments, and initial case support, tailoring sessions to diverse practice environments while maintaining program standards and