Remote Digital Enablement Pro | CRM & Automation

Outokumpu Chrome Oy; Alabama; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Paid time off & holidays

401(k) matching

Medical coverage

HSA contributions

Dental & Vision

Disability insurance

Life & AD&D

Voluntary benefits

Wellness programs

Job summary

Outokumpu Chrome Oy is seeking a remote Digital Enablement Specialist to support the Commercial Excellence team in Calvert, North Mobile County, AL. The role bridges Sales and IT, owning CRM support, extranet administration, and development of internal tools like CommercialHub to empower the sales team.

You will lead digital change, build roadmaps, and ensure smooth digital operations across the BA Americas region, with travel to Mobile as needed.

Qualifications

• Related college degree or equivalent work experience.
• 3+ years in Digital program deployment and experience leading Digital change.
• Proven capability to build Digital roadmaps and align with enterprise architecture.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of working.

Responsibilities

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.
• Actively participate in broader functional technology/ marketing projects and steering groups, especially where end users are impacted by change.
• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer and flagging business priorities in planning sessions.

Job description

Outokumpu Chrome Oy is seeking a remote Digital Enablement Specialist to support the Commercial Excellence team in Calvert, North Mobile County, AL. The role bridges Sales and IT, owning CRM support, extranet administration, and development of internal tools like CommercialHub to empower the sales team.

You will lead digital change, build roadmaps, and ensure smooth digital operations across the BA Americas region, with travel to Mobile as needed.