Inside Sales Representative

Outokumpu; Alabama; Hybrid; USD 68,000 - 85,000; Full time

Benefits offered by this job

Holidays & PTO

401(k) match

Medical coverage

HSA contribution

Dental & Vision

Disability insurance

Life Insurance

Voluntary benefits

Wellness programs

Job summary

Outokumpu is seeking an Inside Sales Representative to join our Commercial team in Calvert, AL. The role supports customers from order entry to claims and requires 2–3 days on site to work with production facilities across the Americas and Europe.

You will deliver excellent customer service, manage quotes, and keep customers informed of order status and delivery details while coordinating with internal teams to ensure accurate orders for up to three facilities.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor’s degree in Business Administration, Economics, or Marketing preferred.
• Minimum of 2 years’ experience in a manufacturing or distribution environment (metals industry experience is a plus).
• Proficiency in Microsoft Office Suite or similar software required.
• Experience with SAP or JDE-iSeries is a plus.

Responsibilities

• Executes quotes for both the Americas and European production facilities based on each facility’s unique product offerings.
• Provides accurate and proactive order status updates to customers regarding process order status and delivery information.
• Releases orders for shipment.
• Troubleshooting/problem-solving – late orders, missing paperwork, logistic issues, production related issues, etc.
• Reconciles invoice issues.
• Enters and modifying orders for up to 3 manufacturing facilities while ensuring orders are applicable to each facility’s unique product offering.
• Serves as a liaison between multiple internal departments and the customer.

Skills

Customer service

Organizational skills

Analytical thinking

Problem solving

Education

High school diploma or GED

Bachelor's degree in Business Administration, Economics, or Marketing

Tools

Microsoft Office

SAP

JDE-iSeries

Job description

As a global leader in Stainless Steel, we're seeking an Inside Sales Representative to be part of our Commercial team in Calvert, AL.

This position works 2 - 3 days from site.

We invite you to explore this exceptional career opportunity. In this role, you will be expected to provide customers with excellent service that clearly differentiates Outokumpu from our competitors in customer service from order entry to claims.

Outokumpu is the global leader in sustainable stainless steel. We employ some 9,000 professionals in more than 30 countries who set the gold standard for innovation. The Americas is headquartered in Calvert, Mobile County, Alabama; home to one of the most technically advanced integrated stainless-steel mill in the United States. The Americas’ footprint also expands to San Luis Potosi, Mexico, which is the only stainless steel cold rolling mill plus service center in the country. Additionally, Outokumpu business area Americas has a commercial office in Brazil.

Requirements:

• High school diploma or GED equivalent required
• Bachelor’s degree in Business Administration, Economics, or Marketing preferred
• Minimum of 2 years’ experience in a manufacturing or distribution environment (metals industry experience is a plus)
• Proficiency in Microsoft Office Suite or similar software required
• Experience with SAP or JDE-iSeries is a plus

Competencies and Skills:

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills

Some key activities you will be responsible for:

• Executes quotes for both the Americas and European production facilities based on each facility’s unique product offerings.
• Provides accurate and proactive order status updates to customers regarding process order status and delivery information.
• Releases orders for shipment.
• Troubleshooting/problem-solving – late orders, missing paperwork, logistic issues, production related issues, etc.
• Reconciles invoice issues.
• Enters and modifying orders for up to 3 manufacturing facilities while ensuring orders are applicable to each facility’s unique product offering.
• Serves as a liaison between multiple internal departments and the customer.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Salary Range: $67,500- $84,800

What we offer

• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion. 80 hours of paid time off annually, prorated based on hire date.
• 401(k) retirement plan with a 100% company match on the first 6% of your contributions
• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles
• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Dental and Vision coverage
• Employer paid Short Term and Long Term Disability Insurance
• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage
• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance
• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark