Digital Enablement Specialist

Outokumpu; Houston (TX); On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

HSA contribution

Dental & Vision

Disability insurance

Life & AD&D

Wellness programs

Job summary

Outokumpu is seeking a remote Digital Enablement Specialist to bridge Sales and IT for the BA Americas region. You’ll own SAP C4C CRM support, extranet administration, and the development of internal tools via Power Platform to boost sales productivity.

Responsibilities include triaging IT/ERP issues, maintaining the ComHub Power Apps solution, and training end users. Occasional travel to Mobile, AL may be required.

Qualifications

• Related college degree or equivalent work experience.
• 3+ years in digital program deployment and leading digital change.
• Ability to build digital roadmaps and align with enterprise architecture.
• Digital dexterity to learn and use digital workplace tools.

Responsibilities

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.

Skills

Digital program deployment

Digital change leadership

CRM administration

Power Platform

Power Apps

Power Automate

ERP troubleshooting

Training & enablement

Education

Bachelor's degree

Tools

SAP C4C CRM

Power Apps

Power Automate

Job description

We are looking for a remote Digital Enablement Specialist to support the Commercial Excellence team in Calvert, North Mobile County, AL.

*This is a remote position. Candidates must be able and willing to travel to Mobile, Alabama, on an as-needed basis

Objective:

The Digital Enablement Specialist serves as the commercial team's primary bridge between Sales and our IT team, enabling day-to-day digital operations across the BA Americas region. This role owns CRM super-user support, extranet administration, and the development and maintenance of internal tools (including CommercialHub) that empower the sales organization to operate efficiently and leverage technology to its fullest potential.

Requirements:

• Related college degree or equivalent work experience.
• 3+ years in Digital program deployment and experience leading Digital change.
• Proven capability to build Digital roadmaps and align with enterprise architecture.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of working.

Individual Accountabilities

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.

Shared Accountabilities:

• Actively participate in broader functional technology/ marketing projects and steering groups, especially where end users are impacted by change.
• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer (and the extended commercial team) and flagging business priorities in planning sessions.

Salary range: USD. 104,000 - 120,000

What we offer

• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion. 80 hours of paid time off annually, prorated based on hire date.
• 401(k) retirement plan with a 100% company match on the first 6% of your contributions
• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles
• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Dental and Vision coverage
• Employer paid Short Term and Long Term Disability Insurance
• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage
• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance
• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark