Remote CRM & Digital Enablement Lead

Outokumpu; Houston (TX); On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

HSA contribution

Dental & Vision

Disability insurance

Life & AD&D

Wellness programs

Job summary

Outokumpu is seeking a remote Digital Enablement Specialist to bridge Sales and IT for the BA Americas region. You’ll own SAP C4C CRM support, extranet administration, and the development of internal tools via Power Platform to boost sales productivity.

Responsibilities include triaging IT/ERP issues, maintaining the ComHub Power Apps solution, and training end users. Occasional travel to Mobile, AL may be required.

Qualifications

• Related college degree or equivalent work experience.
• 3+ years in digital program deployment and leading digital change.
• Ability to build digital roadmaps and align with enterprise architecture.
• Digital dexterity to learn and use digital workplace tools.

Responsibilities

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.

Skills

Digital program deployment

Digital change leadership

CRM administration

Power Platform

Power Apps

Power Automate

ERP troubleshooting

Training & enablement

Education

Bachelor's degree

Tools

SAP C4C CRM

Power Apps

Power Automate

Job description

Outokumpu is seeking a remote Digital Enablement Specialist to bridge Sales and IT for the BA Americas region. You’ll own SAP C4C CRM support, extranet administration, and the development of internal tools via Power Platform to boost sales productivity.

Responsibilities include triaging IT/ERP issues, maintaining the ComHub Power Apps solution, and training end users. Occasional travel to Mobile, AL may be required.