Remote Community Strategy Enablement Manager (Florida)

Transformcap; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Time Off

Paid Parental Leave

401(k) + Employer Match

WFH equipment provided

Job summary

Unite Us is seeking a remote, U.S.-based Community Strategy Enablement Manager (Florida preferred) to standardize community processes, track escalations in Salesforce, and drive adoption across Customer Success and Sales. You’ll collaborate with RevOps, Analytics, Marketing, and cross-functional teams to ensure data-driven decisions and measurable outcomes.

The role emphasizes analytics, SOPs, and partner engagement with occasional travel (30–50%).

Qualifications

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or related customer-facing role.
• Experience with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.
• Strong relationship-building across multiple stakeholder groups and cross-functional teams.
• Experience managing complex projects requiring coordination across organizations and timelines.
• Strong analytical and operational skills with data-driven decision making.
• Experience documenting processes, playbooks, or SOPs, and driving operational consistency.
• Experience using CRM or case management platforms (Salesforce preferred).
• Comfort with a fast-paced, evolving environment.

Responsibilities

• Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
• Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early.
• Drive retention across assigned customer accounts.
• Partner with community-based organizations to strengthen relationships and address shared goals.
• Collaborate with Marketing and Revenue Operations to align strategies and meet community-focused objectives.
• Foster connections that improve customer and community outcomes.
• Maintain SOPs, playbooks, and triage processes for consistent handling of escalations.
• Facilitate weekly escalation review meetings and track follow-ups across teams.
• Track escalation campaign metrics in Salesforce and monitor adoption and engagement data.
• Manage customer surveys after escalations to measure satisfaction and demonstrate effectiveness of resolutions.

Skills

Customer Success

Community engagement

Implementation

Account management

Analytical

Data measurement

Process documentation

Salesforce

CRM platforms

Tools

Salesforce

CRM platforms

Job description

Unite Us is seeking a remote, U.S.-based Community Strategy Enablement Manager (Florida preferred) to standardize community processes, track escalations in Salesforce, and drive adoption across Customer Success and Sales. You’ll collaborate with RevOps, Analytics, Marketing, and cross-functional teams to ensure data-driven decisions and measurable outcomes.

The role emphasizes analytics, SOPs, and partner engagement with occasional travel (30–50%).