EdTech CSM for Districts (Remote, Travel)

SchooLinks; Washington (District of Columbia); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is hiring a Customer Success Manager to support K-12 districts nationwide. You will drive onboarding, usage, and renewal strategies, using data to inform decisions and ensure district success.

We value collaborative, proactive professionals who can manage a large book of business, work remotely, and build executive relationships while coordinating with product and support teams. Salary ranges from $70k to $85k with strong benefits.

Qualifications

• 3+ years professional experience in customer success.
• 1+ year in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or ability to work in a remote environment.
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced environment
• Ability to close renewal and multi-thread to discover expansion opportunities.

Responsibilities

• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Skills

Customer success

Project management

Multi-tasking

Remote work

Sales/renewals

Data-driven

Communication

Tools

Salesforce

Gainsight

Google Suite

Apple/Mac

Job description

SchooLinks is hiring a Customer Success Manager to support K-12 districts nationwide. You will drive onboarding, usage, and renewal strategies, using data to inform decisions and ensure district success.

We value collaborative, proactive professionals who can manage a large book of business, work remotely, and build executive relationships while coordinating with product and support teams. Salary ranges from $70k to $85k with strong benefits.