Remote Digital Banking Relationship Manager

customersbank; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Customers Bank is seeking a Digital Client Relationship Manager to respond to and resolve client inquiries through digital channels, build lasting client relationships, and provide tailored solutions. You will monitor client feedback to improve the digital experience and drive retention.

The role requires 5+ years in customer service/relationship management and experience in financial services, with cross-selling of financial products.

Qualifications

• Minimum 5 years customer service/relationship manager experience.
• Minimum 5 years' experience in the financial services industry.
• Experience in cross-selling financial products.
• Strong client-facing communication skills.

Responsibilities

• Respond to and resolve client inquiries and issues.
• Build and maintain strong client relationships.
• ,
• ],
• CoT_job_summary_short
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Skills

Customer service

Relationship management

Financial services

Cross-selling

Self-starter

Teamwork

Communication

Strategic thinking

Client facing

Risk awareness

Tools

MS Office

Salesforce

FIS IBS

Q2 Online Banking

AI tools

Job description

Customers Bank is seeking a Digital Client Relationship Manager to respond to and resolve client inquiries through digital channels, build lasting client relationships, and provide tailored solutions. You will monitor client feedback to improve the digital experience and drive retention.

The role requires 5+ years in customer service/relationship management and experience in financial services, with cross-selling of financial products.