Remote Digital Client Relationship Manager

Customers Bank; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Customers Bank is seeking a Digital Client Relationship Manager to engage with clients via digital channels, resolve inquiries, and tailor solutions. You will monitor client feedback and behavior to improve digital experiences and increase retention, while collaborating with teams to deliver superior service across commercial and consumer segments.

The role emphasizes relationship management, cross-selling financial products, and leveraging modern banking tools to enhance client engagement in a

Qualifications

• :

Responsibilities

• Respond to and resolve client inquiries and issues.
• Build and maintain strong client relationships.
• Provide personalized and tailored solutions to clients.
• Monitor and analyze client feedback to improve digital experiences and retention.

Skills

Client relationship management

Cross-selling

CRM software

Salesforce

Digital banking tools

Strategic thinking

Verbal & written communication

Risk & compliance

AI tools

Tools

Salesforce

MS Office

Q2 online banking

FIS IBS

Job description

Customers Bank is seeking a Digital Client Relationship Manager to engage with clients via digital channels, resolve inquiries, and tailor solutions. You will monitor client feedback and behavior to improve digital experiences and increase retention, while collaborating with teams to deliver superior service across commercial and consumer segments.

The role emphasizes relationship management, cross-selling financial products, and leveraging modern banking tools to enhance client engagement in a