Digital Banking Relationship Consultant

U.S. Bank; Gallipolis (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid vacation

Holiday pay

Parental leave

Disability insurance

Life insurance

Adoption assistance

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering trusted financial counsel. You will assess needs, educate clients on deposit and loan products, and leverage digital tools to enhance service quality.

The role involves proactive outreach, collaboration with branch teams, and handling new accounts with a focus on accuracy and customer satisfaction. A strong customer-service mindset is essential.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or a combination of experience and commensurate training

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital products and self-service technologies.
• Identifies solutions based on clients' needs, advising on deposits and loans.
• Collaborates with branch team to serve clients and ensures accuracy and efficiency.

Skills

Relationship building

Communication

Customer service

Digital banking

Bank policies

Interpersonal skills

Financial services exp

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering trusted financial counsel. You will assess needs, educate clients on deposit and loan products, and leverage digital tools to enhance service quality.

The role involves proactive outreach, collaboration with branch teams, and handling new accounts with a focus on accuracy and customer satisfaction. A strong customer-service mindset is essential.