Remote Digital Adoption & Sales Specialist

Carrier Enterprise; Charlotte (NC); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Disability Insurance (Short-term and)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Company Paid Volunteer Time Off

Job summary

Carrier Enterprise in Charlotte, North Carolina is seeking a Digital Sales and Solutions Administrator to drive digital adoption across the organization and through contractor partners. This remote role bridges leadership, technology adoption, and customer success by championing digital tools and providing comprehensive training to internal teams and customers.

You will deliver expert troubleshooting, onboarding, and collaborate with marketing to boost tool adoption.

Qualifications

• Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles.
• Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users.
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption.
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives.

Responsibilities

• Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers.
• Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes.
• Execute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital Tools.
• Support the initiatives developed and implemented by the regional Digital Sales and Solutions Champions.
• Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors.
• Coordinate new employee and new contractor partner onboarding training.
• Collaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoption.
• Drive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners.

Skills

Digital adoption

Sales enablement

Technical support

Communication skills

Customer focus

Organizational skills

BI reporting

Salesforce

KPIs

Tools

Salesforce

Job description

Carrier Enterprise in Charlotte, North Carolina is seeking a Digital Sales and Solutions Administrator to drive digital adoption across the organization and through contractor partners. This remote role bridges leadership, technology adoption, and customer success by championing digital tools and providing comprehensive training to internal teams and customers.

You will deliver expert troubleshooting, onboarding, and collaborate with marketing to boost tool adoption.