Remote Diesel Electrical Support Specialist

Hearst Corporation; Greensboro (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Noregon seeks a Vehicle Electronic Specialist to support customers by diagnosing diesel electronic and mechanical issues via phone. You will advise technicians and professionals, acting as the front line to uphold customer value and company standards.

Responsibilities include remote troubleshooting, guiding customers, and documenting resolutions while staying current with product updates and system information.

Qualifications

• Must have deep understanding of diesel electronic and mechanical systems.
• Excellent written and verbal communication skills for remote support.
• Strong ability to guide customers through corrective actions.

Responsibilities

• Provide telephone support to end-users experiencing diesel electronic and mechanical issues.
• Troubleshoot, diagnose and resolve diesel electronic and mechanical issues remotely.
• Guide end-users through corrective measures with confidence and composure.
• Track and route support requests via ticketing system; document resolutions.

Job description

Noregon seeks a Vehicle Electronic Specialist to support customers by diagnosing diesel electronic and mechanical issues via phone. You will advise technicians and professionals, acting as the front line to uphold customer value and company standards.

Responsibilities include remote troubleshooting, guiding customers, and documenting resolutions while staying current with product updates and system information.