Remote Customer Experience Specialist

Diesel Direct, LLC.; United States; Remote; USD 28,000 - 30,000; Full time

Job summary

Diesel Direct, LLC. is seeking a Customer Experience Representative to work remotely with East Coast hours. You will handle order entry, billing inquiries, and customer communications to ensure a high level of service.

The role requires at least 2 years in customer service, proficiency with Excel/Word/Outlook and our ERP/CRM systems. You will support the sales team and manage daily customer interactions from a remote location.

Qualifications

• Minimum 2 years' experience in a customer service environment.
• Associate degree or related work experience.
• Proficiency in Excel, Word, Outlook, Epicor P21, and CRM.

Responsibilities

• Manage incoming calls, customer interactions, and front desk dynamics.
• Provide information on product, order status, pricing and billing.
• Respond promptly to customer inquiries and provide reports as needed.
• Enter orders accurately and maintain billing processes.

Skills

Customer service excellence

Verbal and written communication

Multitasking and organization

Relationship building

Education

Associate degree or related work experience

Tools

Excel

Word

Outlook

Epicor P21

CRM

Job description

Diesel Direct, LLC. is seeking a Customer Experience Representative to work remotely with East Coast hours. You will handle order entry, billing inquiries, and customer communications to ensure a high level of service.

The role requires at least 2 years in customer service, proficiency with Excel/Word/Outlook and our ERP/CRM systems. You will support the sales team and manage daily customer interactions from a remote location.