Diesel Engine Technical Support Specialist

Hot Shot Secret; Gilead Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Hot Shot Secret is seeking a Customer Support Specialist in Mount Gilead, OH to assist customers with diesel engine oils, fuels, lubricants and maintenance products. You will diagnose issues, provide recommendations, and train dealers and sales teams while maintaining CRM records.

The role requires strong communication, problem-solving, and a solid grounding in diesel technology, with readiness to participate in events and stay current on industry trends.

Qualifications

• High School Diploma or equivalent.
• Prior customer service or sales support experience.
• ASE, manufacturer, or diesel industry certifications are a plus.

Responsibilities

• Respond to customer inquiries by phone, email, live-chat, and social media about product applications.
• Provide technical recommendations for diesel engine oils, fuel additives, lubricants, and maintenance products.
• Assist customers in diagnosing common diesel engine issues and maintenance problems.
• Educate customers on proper product usage and preventive maintenance.
• Support dealers, distributors, and sales with technical information and training.
• Resolve concerns professionally while delivering excellent customer experience.
• Collaborate with R&D, Marketing, and Sales on feedback and product questions.
• Stay current on diesel engine technologies, emissions systems, and Lubrication Specialties products.
• Participate in product testing, training events, trade shows, and customer education.
• Document customer interactions and maintain CRM records.
• Other duties as assigned.

Skills

Diesel engines

Problem solving

Communication skills

Data entry

Customer service

Education

High School Diploma

ASE/diesel industry certifications (plus)

Tools

CRM software

Job description

Hot Shot Secret is seeking a Customer Support Specialist in Mount Gilead, OH to assist customers with diesel engine oils, fuels, lubricants and maintenance products. You will diagnose issues, provide recommendations, and train dealers and sales teams while maintaining CRM records.

The role requires strong communication, problem-solving, and a solid grounding in diesel technology, with readiness to participate in events and stay current on industry trends.