Remote Equipment Support Technician – Diagnostics & Training

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Product Support Tech I for a remote position. You will assist customers with diesel, gas, electric, and hand-operated lifting equipment, diagnosing issues and guiding safe operation.

You will interpret technical docs and schematics, explain solutions clearly, and may travel occasionally to customer sites for hands-on resolution and training, supporting warranty and ongoing service needs.

Qualifications

• Reading technical documents and schematics to identify electrical and hydraulic symbols.
• Strong interpersonal and communication skills for customer interactions.
• Proficient in troubleshooting and problem solving in service contexts.
• Customer service orientation and ability to manage expectations.

Responsibilities

• Receives calls from customers regarding equipment operating troubles and advises on the course of action.
• Provides warranty and operating information verbally or in writing.
• Identifies parts and supplies needed to restore safe operation.
• Trains customers on safe operation and care of equipment; may travel to sites occasionally.
• Investigates accidents or failures to estimate repair work.

Skills

Reading technical documents and sche-

Education

High school diploma or equivalent

Job description

Military, Veterans and Diverse Job Seekers is seeking a Product Support Tech I for a remote position. You will assist customers with diesel, gas, electric, and hand-operated lifting equipment, diagnosing issues and guiding safe operation.

You will interpret technical docs and schematics, explain solutions clearly, and may travel occasionally to customer sites for hands-on resolution and training, supporting warranty and ongoing service needs.