Remote Diagnostic Imaging Field Engineer

Avante Health Solutions; Minneapolis, Saint Cloud (MN, MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Avante Health Solutions is seeking a Field Service Engineer to resolve issues on diagnostic imaging equipment, provide routine PMs, and travel to customer sites within an assigned territory. The role emphasizes technical troubleshooting, clear communication with the Service Support team, and maintaining ISO 13485 standards.

The ideal candidate has an associate degree in a related field and 2–4 years of imaging equipment experience, with multi-OEM knowledge being a plus.

Qualifications

• Associate degree or equivalent in biomedical/electrical/electronics/computer engineering technology, military training, or equivalent
• 2–4 years of medical linear accelerator and/or diagnostic imaging troubleshooting/repair experience required
• 1–3 additional years of Linac/diagnostic imaging field service experience preferred
• Experience with multi-OEM/multi-modality systems is a plus

Responsibilities

• Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary
• Communicates with Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-ups on open calls, and brings issues to closure
• Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions; represents Avante in a professional and positive manner
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately
• Consults by phone, Teams, and e-mail with Regional Service Manager, Regional Service Lead, and technical staff to communicate information regarding system troubleshooting and escalation timing
• Travels to customer sites to diagnose and repair system failures, provide routine PMs, and other duties as required by contract or leadership direction
• Resolves system and component issues by reloading software and replacing hardware to maximize equipment performance to OEM specs
• Generates system sales leads and communicates those leads back to sales team
• Trains and disseminates knowledge to the organization regarding equipment
• Participates in the on-call rotation for after-hours support
• Complies with ISO:13485 2016 standards and Quality Management System requirements
• Accepts the FSE role supersedes other designations and includes travel by all modes
• Demonstrates passion for servicing and learning new technologies; training opportunities available
• Identifies improvement opportunities to processes and offers solutions for efficiency
• Works professionally with all levels within the organization
• Adheres to company employment policies and safe practices
• Performs other duties as assigned

Skills

Analytical skills

Troubleshooting

Customer communication

Team collaboration

Documentation

Microsoft Office

Education

Associate degree in biomedical/electrical/electronics/computer engineering technology; military training; or equivalent

Tools

ERP software

Microsoft Office (Outlook/Word/Excel/Teams)

Job description

Avante Health Solutions is seeking a Field Service Engineer to resolve issues on diagnostic imaging equipment, provide routine PMs, and travel to customer sites within an assigned territory. The role emphasizes technical troubleshooting, clear communication with the Service Support team, and maintaining ISO 13485 standards.

The ideal candidate has an associate degree in a related field and 2–4 years of imaging equipment experience, with multi-OEM knowledge being a plus.