Remote Developer Support Engineer

Jobicy; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

ESOP

Tech Allowance

Health Insurance

Annual Off-Sites

Flexible Work

Professional Development

Descripción de la vacante

Supabase, the Postgres development platform, is hiring Support Engineers to provide world-class developer support globally. The role focuses on timely responses, triage, and collaboration with product engineering and growth teams.

You will work remotely across Americas timezones, handling a range of topics from billing to optimization, with a strong emphasis on SQL proficiency and excellent English communication.

Formación

• 3+ years in developer support for technical customers.
• Proficient in SQL, ideally PostgreSQL; DBA experience is a plus.
• Excellent communication in English and customer-focused.
• Experience with Linux/Unix and command line.
• Familiar with GitHub Issues & Discussions.

Responsabilidades

• Provide timely responses to support cases across topics including billing, pre-sales, optimization, and implementation questions.
• Triage support cases by directing users to docs, code samples, or escalating to the right teams.
• Monitor feedback channels (e.g., GitHub Issues & Discussions).
• Identify internal tooling opportunities to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage; assist in debugging.

Conocimientos

Support experience

SQL

English fluency

Linux/Unix

GitHub Issues

GitHub Discussions

React

Vue

Svelte

Node.js

Educación

Bachelor's or higher in Computer Science

Herramientas

PostgreSQL

SQL

Linux

GitHub

Descripción del empleo

Supabase, the Postgres development platform, is hiring Support Engineers to provide world-class developer support globally. The role focuses on timely responses, triage, and collaboration with product engineering and growth teams.

You will work remotely across Americas timezones, handling a range of topics from billing to optimization, with a strong emphasis on SQL proficiency and excellent English communication.