Support Engineer (EMEA – Weekends)

Jobicy; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Job summary

Supabase is seeking a Support Engineer to provide world-class developer support across billing, pre-sales, optimization, and implementation questions. The role is fully remote with a globally distributed team, emphasizing quick guidance and collaboration with product engineering and growth teams.

We expect 3+ years of developer-support experience, strong PostgreSQL SQL skills, and excellent English communication.

Qualifications

• 3+ years of experience providing developer support.
• Proficient in SQL (PostgreSQL) with ability to write complex queries.
• Excellent written and spoken English.
• Experience with GitHub Issues/Discussions.
• Familiarity with Linux/Unix and the command line.
• Bonus: experience with Node.js and modern JS frameworks.

Responsibilities

• Provide timely responses to support cases across billing, pre-sales, optimization, and implementation.
• Triage and direct users to docs, examples, or escalate to specific teams.
• Monitor feedback channels like GitHub Issues and Discussions.
• Identify internal tooling gaps to improve support efficiency.
• Reproduce issues, create test cases, and contribute to test coverage.

Skills

SQL (PostgreSQL)

Customer support

GitHub Issues

Linux/Unix

English fluency

Node.js

JavaScript frameworks

Education

CS degree (nice-to-have)

Job description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC
• We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.
• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

• Fully Remote
• ESOP
• Tech Allowance
• Health Benefits
• Annual Off-Sites
• Flexible Work
• Professional Development

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised (including our $500M Series F)
• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.