Remote Developer Platform Support Engineer (EMEA)

supabase; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Education Allowance

Job summary

Supabase is seeking Support Engineers to provide world-class developer support for users of the Supabase platform. The team is globally distributed and collaborates with product engineering and growth teams.

You will handle a range of topics, triage issues, and improve support processes while leveraging SQL and modern web technologies. This full-time role emphasizes collaboration and proactive problem-solving.

Qualifications

• 3+ years delivering developer-focused support.
• Proficient in SQL (PostgreSQL) with complex queries.
• Excellent written and verbal English communication.
• Experience with GitHub Issues and Discussions.
• Bonus: React, Vue, Svelte and Node.js; CS degree is a plus.

Responsibilities

• Provide initial and timely responses to support cases across topics including billing, pre-sales, optimization, and implementation questions.
• Triage support cases by directing users to docs or escalating to appropriate teams.
• Monitor feedback channels such as GitHub Issues and Discussions.
• Identify tooling that could improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Skills

SQL / PostgreSQL

English fluency

Linux/Unix

GitHub Issues & Discussions

React

Vue

Svelte

Node.js

Education

Bachelor's degree in Computer Science

Tools

GitHub

Linux

PostgreSQL

Job description

Supabase is seeking Support Engineers to provide world-class developer support for users of the Supabase platform. The team is globally distributed and collaborates with product engineering and growth teams.

You will handle a range of topics, triage issues, and improve support processes while leveraging SQL and modern web technologies. This full-time role emphasizes collaboration and proactive problem-solving.