Remote Desktop Support Engineer I

Blue Mantis; United States; On-site; USD 28,929 - 34,440; Full time

Job summary

Blue Mantis is looking for a Desktop Support Engineer L1 to provide remote support and problem resolution for clients. The role involves resolving issues through various channels, maintaining Help Desk documentation, and continuous improvement of technical skills.

Candidates should have 2-5 years of Help Desk experience and strong communication skills. This full-time position may require on-site visits once a week. Join us to enhance customer service in a fast-paced environment!

Qualifications

• 2-5 years of Help Desk support experience.
• 1-3 years of prior Customer Service experience.
• Experience with Windows/MacOS imaging and configuration.

Responsibilities

• Resolve problems reported to Blue Mantis via phone, web tickets, or direct escalations.
• Provide first/second level contact and problem resolution for customer issues.
• Maintain ticket updates for all reported incidents.

Skills

Help Desk support experience

Customer Service experience

Technical assistance

Multi-tasking

Troubleshooting skills

Excellent communication

Windows/MacOS imaging

Tools

MS Office applications

Active Directory

VPN clients

Printer and mobile device support

Job description

Blue Mantis is looking for a Desktop Support Engineer L1 to provide remote support and problem resolution for clients. The role involves resolving issues through various channels, maintaining Help Desk documentation, and continuous improvement of technical skills.

Candidates should have 2-5 years of Help Desk experience and strong communication skills. This full-time position may require on-site visits once a week. Join us to enhance customer service in a fast-paced environment!