Remote Desktop Support Specialist

Maximus; Tysons (VA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Maximus in Tysons is seeking an IT Support Specialist to provide desktop and operational support for local and remote users. You will install, configure, and maintain desktops, laptops, printers, scanners, and peripherals, and diagnose user issues.

You will use remote support tools, document resolutions in ticketing systems, and assist project managers with transitions to production environments. The role requires strong communication, problem-solving, and attention to detail.

Qualifications

• High School diploma or equivalent; 0-2 years of experience.
• Able to work Monday-Friday, 7:00 AM–7:45 PM EST (typical shift 11:00 AM–7:30 PM EST).
• Strong verbal and written communication and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes and guidelines to ensure repeatable customer experiences.
• Detail-oriented, organized, timely, and customer-focused.
• Able to work independently and in a team.
• Must complete the CMS client vetting process as a condition of employment.

Responsibilities

• Provide remote support and resolve issues for users at remote or home offices.
• Identify areas needing attention in the technical support environment and consult with management.
• Ensure tickets are accurately documented and resolved in a timely manner.
• Work with the team on assigned projects within the management framework.
• Handle calls, email, chat, ticketing system, and related queues.
• Maintain software and workstation image management, including imaging tasks.

Skills

Verbal communication

Written communication

Customer service

Analytical skills

Problem solving

Attention to detail

Teamwork

Independent work

Adaptability

Education

High School diploma or equivalent

Additional training/education in area of specialization

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)

Job description

Maximus in Tysons is seeking an IT Support Specialist to provide desktop and operational support for local and remote users. You will install, configure, and maintain desktops, laptops, printers, scanners, and peripherals, and diagnose user issues.

You will use remote support tools, document resolutions in ticketing systems, and assist project managers with transitions to production environments. The role requires strong communication, problem-solving, and attention to detail.