Desktop Support Specialist

Amergis Healthcare Staffing; Columbia (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Amergis Healthcare Staffing is seeking an IT Desktop Support professional in Columbia, MD to assist with installation, configuration, and ongoing usability of desktop computers and software. You will resolve hardware and software issues, coordinate with vendors, and ensure secure, integrated systems.

Ideal candidates have 6 months to 3 years of experience, a High School diploma or equivalent, and familiarity with Remedy ITSM and Microsoft tools.

Qualifications

• Minimum 6 months to 3 years of experience supporting Windows and Mac devices (laptops, desktops, tablets).
• High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification a plus.
• Experience troubleshooting hardware issues and replacing hardware on desktops and laptops.
• Experience installing software and updates on desktops, laptops, servers.
• Experience troubleshooting basic network, software, printing problems.
• Excellent customer service, problem solving and conflict resolution skills.
• Proven team player with strong interpersonal and written/oral communication.
• Experience with Remedy ITSM preferred.
• Experience with Microsoft products (SCCM, Office, Project, Internet Explorer, Visio).
• At least two years of customer service experience in an IT environment.

Responsibilities

• Assists Maxim employees with installation, configuration, and usability of desktop computers, peripherals, and software.
• Resolves technical problems with desktop computing equipment and software with vendor support.
• Ensures interconnection with diverse systems including servers and email systems.
• Orders hardware and software; assesses needs for purchases.
• Troubleshoots and resolves all support calls escalated from the Solution Center.
• Implements IT security standards and supports various projects.
• Maintains on-call readiness and may cross-train on other duties as needed.

Skills

Customer service

Problem solving

Interpersonal skills

Written & verbal communication

Multitasking

On-call flexibility

Stress management

Team player

Education

High School diploma or equivalent

CompTIA A+ certification

MCP certification

Tools

Remedy ITSM

SCCM

Office

Project

Internet Explorer

Visio

Job description

Essential Duties and Responsibilities:

• Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems

• Works with procurement staff to purchase hardware and software

• Assesses functional needs to determine specifications for purchases

• Adheres to all Maxim and worksite rules, policies and procedures

• Assists with supporting projects and programs

• Researches new software as recommended by the Company or its clients, and makes purchase recommendations

• Troubleshoots and resolves all support calls escalated from the Solution Center

• Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor

• Orders computer supplies

• Performs other duties as assigned/necessary

Minimum Requirements:

• A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets

• High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus

• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs

• Experience installing software, patches, updates on desktops, laptops, servers

• Experience troubleshooting basic network, software, printing problems

• Excellent customer service, problem solving and conflict resolution skills

• Proven team player with outstanding interpersonal and communication (written & oral) skills

• Experience with Remedy ITSM preferred

• Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio

• At least two (2) years of customer service experience in an IT environment required

• Strong written and verbal communication skills necessary

• Ability to handle stressful situations in a calm, courteous, and efficient manner

• Ability to meet deadlines and multitask

• Flexibility in supporting on-call requirements

• Proficiency in the English language is required

#LI-JD5

Job Category: Corporate

Job Function: Corporate | Information Services | Information Services

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: Headquarters

Office Number: 0000

Pay Rate: $18 - $22 / Hour

Date Posted: 2026-10-15T15:59:41